Becker's Healthcare May 16, 2019
Many industries have made tasks, whether it’s paying bills, checking into a flight or ordering a cup of coffee, easier and more transparent for consumers. The healthcare industry is behind, but it’s time for provider organizations to get up to speed and improve the digital experience for its consumers — the patients.
[This content is sponsored by Change Healthcare]
The reality is that patient expectations are changing in the digital age, especially as the use of mobile phones increases, improved digital technology emerges and other industries work to further upgrade their digital platforms.
“What we’re finding is that consumers expect their experiences in every arena to model the experiences they have, via their Starbucks account, via their Netflix account. Healthcare...
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