Becker's Healthcare May 13, 2021
Hannah Mitchell

Researchers from Philadelphia-based Penn State and the University of California, Santa Barbara found that patients are less likely to take advice from an artificial intelligence physician when it knows their name and medical history.

According to a May 10 news release, researchers designed five chatbots for a study with 295 participants and paired them with either a human physician, AI chatbot, or AI-assisted physician.

Four study findings:

  1. When AI chatbots used the first name of patients and referred to their medical history, study participants were more likely to find the bot intrusive and less likely to take the bot’s medical advice.
  2. However, with...

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