Patient Engagement July 1, 2020
Three-quarters of patients reported telehealth patient satisfaction, while others said they planned to use the technology after the COVID-19 surge.
Nearly three-quarters of patients accessed their first-ever telehealth visit during the first wave of the COVID-19 pandemic, and most of them reported high patient satisfaction with the experience, according to a new survey of 1,000 patients conducted by Wakefield Research on behalf of Kyruus.
However, as healthcare professionals move forward with telehealth visits as a part of the post-pandemic new normal of healthcare delivery, they will need to focus on patient appointment scheduling, virtual follow-up care strategies, and care coordination across virtual delivery models.
The COVID-19 pandemic was a boon for telehealth. As patients hunkered down at home both to...