Health Affairs September 9, 2021
Christina Severin, Michael Curry

Telehealth emerged as a critical access point for care during the height of the COVID-19 pandemic. With in-person visits a challenge during the pandemic and a significant shift in reimbursement policies and practices put in place for virtual visits, patients and providers alike embraced telehealth. Patients surveyed reported that telehealth was more convenient, timely, and felt like a safer option.

As a result, many federally qualified health centers (FQHCs) recouped lost revenue from fewer in-person visits and experienced reductions in cancellations and “no- show” appointment rates. This was certainly the case based on the anecdotal information collected from FQHCs in Massachusetts. At the same time, there has been an expansion of remote patient monitoring (RPM)—the collection of personal health data (typically in a patient’s home) that is transmitted via...

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Topics: Digital Health, Health IT, Patient / Consumer, Physician, Primary care, Provider, Technology, Telehealth
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