Telehealth Apps Named Preferred Channel for Virtual Care Delivery, J.D. Power Finds

HIT Consultant September 29, 2023
Syed Hamza Sohail

What You Should Know:

• Telehealth has undergone a transition from pandemic era lifeline to convenient outlet for routine follow-ups, treatment of minor illnesses and mental health service.
• Along the way, according to the J.D. Power 2023 U.S. Telehealth Satisfaction Study,SM released today, a stark generation gap has emerged between Millennials1 and Boomers, with younger patients driving the highest overall satisfaction scores and older patients experiencing significantly lower levels of satisfaction.

Analysing the Stark Generation Gap Emerging in Tele-healthcare

“Telehealth is here to stay,” said Christopher Lis, managing director of global healthcare intelligence at J.D. Power. “As overall utilization volumes normalized following the pandemic, we continue to see a clear trend toward telehealth adoption for routine care and...

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