Health Populi June 24, 2019
Cost is the major reason why Medicare Advantage plan beneficiaries switch plans, but people who switch also tend to have lower satisfaction scores based on non-cost factors. Those ratings have a lot to do with information and communication, according to J.D. Power’s 2019 Medicare Advantage Plan Study.
The Study explores MA beneficiaries’ views on six factors:
- Coverage and benefits
- Provider choice
- Cost
- Customer service
- Information and communication, and
- Billing and payment.
Kaiser Foundation Health Plan garnered the top spot for the fifth year in-a-row.
By feature, Kaiser achieved 5 “Power Circles” for all factors except for cost and provider choice, each of which earned only 3 Circles out of 5. The Power Circle detailed ratings are shown in...
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Topics: Insurance, Market Research, Medicare, Medicare Advantage, Patient / Consumer, Payer, Provider, Trends