Payments Journal May 10, 2019
Jana Franks

New Healthcare Payments Study Finds Opportunities to Enhance the Patient Experience

“How much will this doctor’s visit cost?”

It seems such a simple question, but for many people, the answer is rarely straightforward. A maze of complexities often results in the patient unsure of how much to pay. And when the bill arrives, making the payment is not always simple or easy.

In most industries, consumers and businesses have embraced a variety of modern payments methods including digital wallets, kiosks, mobile point-of-sale terminals and more. Yet, the healthcare payment experience has not evolved the way other industries have. Elavon recently interviewed hundreds of patient and healthcare information technology (HIT) company executives across the U.S. to understand the opportunities and challenges...

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Topics: Health System / Hospital, Insurance, Market Research, Patient / Consumer, Payer, Payment Models, Physician, Provider, RCM (Revenue Cycle Mgmt), Trends
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