Health Payer Intelligence October 19, 2020
Since Medicare Advantage Star Ratings are leaning more heavily on member experience in the coming years, payers will need to bolster their assessment tools.
As health plans consider how to meet the new Medicare Advantage Star Ratings programs, they will need to design surveys and advanced analytics tools to support their member experience improvement strategies, revealed a report from McKinsey & Company.
CMS adjustments to the Medicare Advantage Star Ratings have placed a far heavier emphasis on customer experience.
While member experience is already a fundamental aspect of Medicare Advantage Star Ratings conferring around $15 billion in incentives, by 2023 it will make up 57 percent of the overall Star Ratings score.s.
In three years, the measures that fall under...