MobiHealth News September 29, 2022
A J.D. Power study indicates telehealth is the preferred method among consumers for receiving certain types of medical care.
The J.D. Power 2022 U.S. Telehealth Satisfaction Study released today shows a stark increase in consumers preferring telehealth visits over in-person appointments for a broad range of routine care.
The study finds that 67% of survey respondents relayed they have accessed video telehealth services during the past year. Before the pandemic in 2019, that number was 37%.
Among those who used telehealth in the past year, 80% stated they prefer using telehealth for prescription refills, 72% for reviewing medication options, 71% for discussing test results and 57% for regular mental health visits.
Additionally, 94% of telehealth users said they “definitely will”...
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