Supercharging the ROI of your care management programs

McKinsey August, 2019
Oleg Bestsennyy, Jared Scharen, and Amit Shah, MD

Using advanced analytics and digital capabilities to improve the design and implementation of care management programs can promote better patient outcomes and an improved return on investment (ROI).

Given the healthcare industry’s pursuit of transitioning to value-based care, the need to better manage patients’ underlying conditions and minimize potentially avoidable costs is growing faster than ever. Care management is now important for many more individuals than the usual high-risk, high-touch patients—but more effective programs need to be developed. While some current care management programs have produced success stories, most are not showing a meaningful impact on the patients whose health they are attempting to improve, and thus they are leaving significant value (in terms of both outcomes and costs) on...

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