MedCity News November 19, 2020
A new survey from healthcare revenue cycle firm Waystar shows that most patients find their medical bills confusing and delay payment because of financial constraints. But there are steps hospitals can take to improve the billing experience for patients.
Easy-to-understand bills and access to more payment plan options would improve their payment experience at hospitals, a majority of patients said in a new report from healthcare revenue cycle firm Waystar.
Billing and patient collections are a uniquely frustrating pain point in the U.S. healthcare system. As a result of rising out-of-pocket costs and the opacity of the insurance system, healthcare consumers are increasingly saddled with bills that are confusing and often, surprisingly high.
About 56% of healthcare consumers say they...
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