Physicians Practice March 25, 2020
The key to patient satisfaction…employee satisfaction! When your staff is happy and engaged, they are more likely to treat patients in ways that drive their satisfaction. It’s one key reason why it pays to focus on morale at the office. Not to mention its impact on work productivity—your people will greatly impact your ability to attract and retain both patients and employees, thus influencing the reputation of your medical practice.
There are numerous strategies you can employ to drive employee engagement and satisfaction. But first, start by assessing their current level of contentment and motivation. I have helped many offices assess their employee engagement and often discover that there is a great disparity between how the physicians and leadership...
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