Behavioral Health Business January 31, 2023
A bipartisan group of senators has called out large payers for their mental health “ghost networks,” which provide an inaccurate list of in-network providers.
“Ghost networks” often list providers no longer in-network, accepting patients, or having closed their practice. The lawmakers noted that ghost networks could lead to mental health access issues and make it challenging for patients to find in-network providers.
“Ghost networks sow confusion and frustration among patients who are often in need of immediate care,” the senators wrote in letters to the large payers. “Patients who lack the time and resources to sift through inaccurate provider directors may ultimately choose to forgo or delay needed health care. Others may be forced to pay out-of-pocket for a provider.”
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