Health Affairs March 27, 2020
The idea of a self-service model for chronic disease management was introduced recently by Anupam Goel and Shantanu Nundy on this blog. The proposition was to provide mobile app-based telemedicine as a replacement for doctors’ visits—in much the same way that online banking is now just “banking,” ordering takeout requires no human interaction, and “running to the store” is replaceable by “same-day delivery.”
The observation is apt: So much of our lives are now assisted virtually and on demand that going to the doctor when we’re sick feels like stepping back in time. It is uncontroversial that health care needs to evolve, that the digital health takeover is past due. However, we must take care to balance the “move fast...
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