Selecting the right vendor is key to improving the patient financial experience, finds KLAS

Healthcare Finance News December 18, 2020
Jeff Lagasse

Important factors include interactive voice response and email communication from the vendor denoting a patient’s responsibility.

Fostering a positive financial experience for patients – and thereby capturing a more steady stream of revenue – is critical as healthcare organizations deal with the financial uncertainty created by COVID-19 and other industry forces. In that context, picking an appropriate vendor partner becomes critically important, and requires insight into the market for patient financial engagement platforms.

A new KLAS report attempts to shed some light on that market. Several factors have to work together to deliver a clear path to financial resolution.

Among those factors are intelligent interactive voice response and email communication from the vendor denoting a patient’s responsibility. A text-to-pay option,...

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