Becker's Healthcare November 22, 2021
Health systems face critical challenges that threaten their growth and financial performance.
Streamlining technology tools and implementing no-code solutions can help better manage incoming patient inquiries from multiple sources to ensure they are quickly addressed by the correct service lines.
During an October webinar hosted by Becker’s Hospital Review and sponsored by Formstack, Garett Trumpower, RN, principal and solutions consultant at Mercury Healthcare, and Kathryn Loheide, senior vice president of marketing at Formstack, discussed challenges that health systems face, how they can optimize the patient journey and Baptist Health’s experience with Formstack.
Three key insights were:
- Shifting patient expectations, declining loyalty and growing attrition mean stagnant growth and financial performance for health systems. According to Mr. Trumpower, 63 percent...
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