Forbes October 13, 2020
When Walgreens announced at the end of last year that it would be closing around 160 of its walk-in clinics, the healthcare sector was abuzz with murmurings of what those closures meant for the industry’s future. Amazon, Walmart, CVS and others spent much of the year seeking to disrupt traditional approaches to care delivery, so Walgreens’ news planted seeds of doubt about whether it would be wise for them to continue to pursue those goals.
But Walgreens decided to keep a larger share of their walk-in clinics open, suggesting it’s not the retail model that’s at issue. It seemed to be more a matter of mindset-shifting – in a 2019 survey, the majority of consumers (67%) said they preferred to...
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