Forbes December 10, 2018
It’s become a bit of a truism that, at this point in the 21st century, every industry has experienced disruption. Behemoth organizations like Amazon, increasingly empowered consumers, digital offerings, and digital-enabled global connectivity – these and other factors are now features of every industry landscape, leaving companies in every field scrambling to catch up.
For companies in the healthcare space, however, critical factors have delayed the impact of disruption. Compared to other industries such as retail and tech, the clock speed[1] of the healthcare industry has been slow. But why? The industry is notoriously complex, with high regulation and a traditional disconnect between the patients who receive services and the payers who cover their bills. The human element at the...