MedCity News October 17, 2021
Anuja Vaidya

Healthcare consumers are increasingly turning to the internet to research their care options, and provider and payer websites are among their top choices for information, according to a new survey of 1,000 U.S. adults. Over half of the respondents said they would use a provider or payer website to search for a new doctor.

Provider and payer websites are among the main online resources healthcare consumers turn to when searching for information about services, selecting providers and accessing care, according to a new survey by patient access solutions provider Kyruus.

Wakefield Research, which conducted the fifth annual patient access journey survey on behalf of Kyruus, polled 1,000 U.S. adults in August.

Nearly 60% of respondents said they conducted online research...

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