HealthLeaders Media August 25, 2020
Here’s how four revenue cycle leaders are approaching remote work as the pandemic continues.
Nearly six months after revenue cycle employees shifted to remote work because of the COVID-19 pandemic, many leaders are no longer contemplating when their teams will return to the office, but whether they’ll return at all.
For instance at Henry Ford Health System in Detroit, 96% of the revenue cycle workforce is working remotely (compared to 70% pre-pandemic), and now leaders are considering long-term remote options, says Joann Ferguson, RN, BSN, MBA, vice president of revenue cycle.
It’s a far cry from this time last year, when revenue cycle leaders often believed work-at-home myths, such as lost productivity and an inability to perform certain tasks remotely.
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