AJMC June 4, 2023
By Gwen Mergian

Although older patients generally accept electronic visits (e-visits) conducted via asynchronous messages, nearly two-thirds said they prefer visit types with synchronous dialogue.

Older adults from diverse backgrounds identified attitudes, barriers, and preferences in using patient-initiated messaging with their providers, according to a recent qualitative analysis published in JMIR Aging.

The researchers assessed patients’ knowledge and perceptions surrounding billable e-visits compared with unbillable portal messages and other types of visits. To meet the criteria of an e-visit, a provider must meet specific factors, such as making a clinical decision that typically would have been provided in the office. E-visits must also be patient initiated, the study authors noted.

“The majority of patients in this study were accepting of...

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