HealthLeaders Media September 16, 2022
Amanda Norris

Sarah Hartwig, patient access officer at Avera Health, discusses how the organization is improving reimbursement and advancing the patient experience through automation.

The complexity of medical reimbursement not only creates a poor patient financial experience, but it also drives up hidden costs for organizations.

Automating certain processes within the revenue cycle can protect patients from surprise medical bills and allow staff to spend more time on meaningful work to improve the patient financial experience, but it’s not a one-size-fits-all endeavor.

Avera Health, an integrated health system based in Sioux Falls, South Dakota, serves patients through 37 hospitals, 215 primary and specialty care clinics, 40 senior living facilities, sports and wellness facilities, and more. In order to improve its revenue cycle...

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Topics: Health System / Hospital, Interview / Q&A, Provider, RCM (Revenue Cycle Mgmt), Technology, Trends
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