RevCycle Intelligence November 13, 2020
Nearly 1 in 5 providers say they are overhauling their entire patient collections strategies because of COVID-19, a new survey shows.
The COVID-19 pandemic has had a significant impact on patient collections strategies, according to a new survey from the Healthcare Financial Management Association (HFMA).
In the survey of HFMA Digital Annual Conference attendees, 88 percent indicated that COVID-19 has impacted their approach to patient collections in some way, and nearly a fifth (18 percent) said the virus impacted their approach in every way.
The findings suggest that almost one in five healthcare providers are overhauling their entire patient collections strategy because of COVID-19, HFMA stated.
“Many patients were challenged to meet their healthcare financial responsibilities prior to the arrival...