HealthLeaders Media December 7, 2022
A survey of providers highlights their experiences and satisfaction with patient payment solutions.
KEY TAKEAWAYS
– More than 650 surveyed providers reported what improvements they would like to see to their patient payment solutions.
– Only 58% of providers said they are highly satisfied with their current platform, with 30% saying the implementations were not successful.
– Providers want solutions that are easier for patients to use, such as additions of other digital payment forms like Apple Pay.
While most providers have seen an implementation of new patient payment solutions in the past five years, the platforms still have room for improvement for both providers and patients, according to a survey by Bank of America and The Strawhecker Group.
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