Healthcare DIVE December 10, 2018
Dive Brief:
- Providers are increasingly turning to payment technologies to collect patient bills and improve the customer experience, a new Billing Tree survey finds.
- Respondents ranked “collecting once the patient has left the facility” as the No. 1 payment challenge in 2018, followed by “patient’s inability to pay” and “lack of payment channels.” Rounding out the top six were “disputes over amount billed,” “knowing the correct amount to bill/due after insurance” and “compliance challenges.” The least important challenge was “posting to the database.”
- The top two factors affecting choice of payment processing services were HIPAA compliance and the price of payment processing. Half of the respondents were collection firms, one-fifth were long-term care facilities and the rest were multi-...
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