Healthcare IT News July 26, 2021
With help from $1.9 million in FCC telemedicine funding, it has monitored more than 18,000 patients since March 2020 while driving a Net Promoter Score greater than 70.
Providence St. Joseph Health Consortium, based in Renton, Washington, had a problem: maintaining access for its patients and needing to find creative ways to expand hospital and clinician capacity through virtual means versus traditional brick-and-mortar solutions.
Capacity is a long-standing problem for healthcare leaders as demands for services are much more dynamic than the static nature of physical infrastructure. The pandemic exacerbated this longtime issue.
“In some care settings we experienced a surge in patient demand for care, while in others we experienced drops in service demand as people avoided healthcare altogether...