McKinsey July, 2019
Gareth L. Jones, Zinaida Peter, Kristin-Anne Rutter, and Adam Somauroo

Research from over 30 countries offers insight into providing digital healthcare, including practical steps for key stakeholders.

For all the ways that technology is transforming the way people shop, bank, and travel, it has yet to make major inroads into how they receive healthcare. The adoption of digitally enabled tools for diagnosis, treatment, and management, for example, has been modest. Electronic medical records are still not a part of routine care. According to the Electronic Medical Record Adoption model, adoption ranges from just 3 percent in Europe to 35 percent in the United States.1

Technology itself isn’t the problem. Many healthcare tasks have been automated or digitally enhanced for decades. And evidence of further potential is compelling. This includes, for example,...