Skilled Nursing News September 13, 2024
Customer service, staff wellbeing, and tackling low reimbursement rates are some of the top priorities for nursing home operators as they prepare for the future.
And educating and supporting care teams is especially important in order to strategize with the quality measures that will be implemented in the coming years, as these will have an undeniable impact on reimbursement.
For Austin Steele, chief strategy officer at Journey Skilled Nursing, leaders really need to look at care team members and listen to what might really engage them in their work, and create conditions that help them stay in their jobs at nursing homes.
“We’re really trying to look at what are some of the benefits that we can give them, those...
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