Patients who are most likely to use telehealth: 5 insights

Becker's Healthcare October 21, 2021
Katie Adams

Telehealth usage has boomed during the pandemic, but its utilization is not spread evenly across all patient populations, according to a study published in the Journal of the American Medical Informatics Association.

The study analyzed telehealth usage among patients at Portland-based Oregon Health & Science University, comparing usage from June 1 to Sept. 30 in 2019 to the same period in 2020.

Five findings on how telehealth usage rates changed from 2019-20:

1. Patients’ video visit utilization increased from 0.2 percent to 31 percent.
2. Video visit utilization was “significantly lower” for patients who were ages 65 and older,...

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