Medscape January 19, 2022
Ask doctors about patient surveys and you’ll likely draw a shrug or an eye roll. Some physicians and hospital administrators find them useful, while others find them flawed.
Greg Hood, MD, internist in Lexington, Kentucky, said: “The surveys may be equally applied as attempts to praise a worthy or popular provider as they may be an angry attempt at revenge or spite as to represent a true alert to a concerning practice of behavior.”
Patient satisfaction surveys, including the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS); Healthgrades; Press Ganey patient satisfactions surveys; and other facility-designed or third-party-designed surveys have been around for decades now. Some are maintained within a medical system, while others reach search engines like Google...
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