healthcare.digital October 1, 2023
Patient engagement platforms are gaining momentum with NHS England’s backing. They’re central to the ‘Digital Front Door’ strategy, focusing on patient-facing services, enhancing secondary care, and reducing the strain on frontline services. These platforms address the pandemic-induced disconnect between patients and the NHS.
Challenges like funding, data security, inclusivity, and diversity need attention. NHS England has committed substantial funding, and suppliers are collaborating with trusts to secure it.
These platforms have transformative potential for patient interactions and are vital to the NHS’s digital transformation. The report highlights success stories and underscores interoperability and digital equality.
Patient engagement platforms have emerged in the last 18 months, with the full support of NHS England, as a key piece of the...