RevCycle Intelligence November 5, 2019
Health systems are looking to adopt technology to improve patient access and the patient financial experience despite a fragmented market, a survey shows.
Patient access is still a largely manual process for most health systems, but more organizations are looking to automate, according to an Eliciting Insights survey.
The survey of patient access executives at over 150 health systems sought to understand the adoption of technology across the spectrum of patient access workflow activities, areas of purchasing, and decision-making trends in late 2019.
The survey found that over half of patient access functions remain highly manual. More than 30 percent of health systems also rely on manual processes for prior authorizations, patient- and staff -generated pricing estimation, charity...
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