HIT Consultant December 7, 2022
As a patient engagement product director, there’s nothing that I love to hear more from customers than they live and breathe in the systems we’ve created. We’ve thought long and hard about UI; about the rich dashboards we build; about new ways to expand functionality within the parameters of our applications and programs.
But there’s a hard truth that I—and the healthtech community at large—need to learn, or have already:
Most of the people who use our software aren’t focused on actually using our software.
I don’t mean that no one is thinking about patient engagement, of course. On the contrary, patient engagement is becoming a c-level imperative at healthcare systems across the country. And that’s happening...
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