Optum AI chatbot was left publicly accessible

Becker's Healthcare December 16, 2024
Naomi Diaz

An internal AI chatbot developed for Optum employees was inadvertently left publicly accessible online, allowing unrestricted access via a web browser, TechCrunch reported Dec. 13.

The SOP Chatbot, a demo tool that was used by Optum employees since September, was designed to help employees navigate the company’s standard operating procedures. Although it was not used in real-world scenarios and contained no protected health information, the chatbot allowed employees to ask questions about handling patient health insurance claims and disputes in accordance with company guidelines.

For example, the chatbot was trained on Optum’s internal documents about handling claims and reimbursements. According to TechCrunch, while these documents were securely stored within UnitedHealthcare’s corporate network and required employee login for access, the...

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