STAT October 20, 2021
The role of telehealth and its staying power in our health care system is up for debate.
As someone working in the telehealth universe, I’ll be the first to say it’s not a panacea: some people are best served by in-person care. The reality, though, is that even before the pandemic emerged, the U.S. health care system struggled with stark limitations in access, vast disparities in outcomes, and out-of-control costs — largely without ever using telehealth to its full potential.
Telehealth, even with its constraints, delivers significant value for patients by complementing their in-person care, expanding access to affordable services, and supporting equitable health care experiences. I think that those who want to allow telehealth policies, regulations, and reimbursement to...