Patient Engagement June 26, 2020
Healthcare organizations have implemented patient safety procedures to reopen. But they know that’s only half of the puzzle. Patient trust is key to driving recovery.
At Providence St. Joseph Health, Joanne Roberts, MD, has a list of key patient safety protocol that is essential for the health system to reopen elective, non-urgent care access.
This list, which includes everything from increasing testing to segmenting COVID and non-COVID patients, is long and requires a drastic pivot from an operations perspective, but it is essential, said Roberts, chief quality officer at Providence. After all, it was only in March that the Centers for Medicare & Medicaid Services (CMS) was urging healthcare organizations to defer or cancel non-urgent or elective procedures.
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