HealthLeaders Media September 21, 2021
The hurdles to broadening tele-behavioral health services for Medicaid enrollees come as the nation “confronts the psychological and emotional impact of COVID-19,” OIG said.
– OIG foud that most states reported multiple challenges with using telehealth, “including a lack of training for providers and enrollees, limited internet connectivity for providers and enrollees, difficulties with providers’ protecting the privacy and security of enrollees’ personal information, and the cost of telehealth infrastructure and interoperability issues for providers.”
– “Some states also reported other challenges, including a lack of licensing reciprocity and difficulties with providers obtaining informed consent from enrollees,” the audit said. “These challenges limit states’ ability to use telehealth to meet the behavioral health needs of Medicaid enrollees.