Healthcare DIVE December 10, 2018
Dive Brief:
- Despite growing enthusiasm for telehealth options, no vendors currently are capable of meeting all of healthcare organizations’ virtual care needs, a new KLAS Research survey finds.
- KLAS asked healthcare professionals how they have fared with nine different telehealth vendors, including American Well, Epic, InTouch Health, MDLive and SnapMD.
- None of the vendors equally met organization’s three main telehealth needs — virtual care clinics, telespecialty consults and on-demand visits. Vendors scoring highest were those with more narrow customer expectations, such as Zipnosis and Vidyo.
The report notes that a “key factor of scalability” is the ability to support multiple visit types....