Healthcare DIVE December 10, 2018
Meg Bryant

Dive Brief:

  • Despite growing enthusiasm for telehealth options, no vendors currently are capable of meeting all of healthcare organizations’ virtual care needs, a new KLAS Research survey finds.
  • KLAS asked healthcare professionals how they have fared with nine different telehealth vendors, including American Well, Epic, InTouch Health, MDLive and SnapMD.
  • None of the vendors equally met organization’s three main telehealth needs — virtual care clinics, telespecialty consults and on-demand visits. Vendors scoring highest were those with more narrow customer expectations, such as Zipnosis and Vidyo.
Dive Insight:

The report notes that a “key factor of scalability” is the ability to support multiple visit types....

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Topics: Health System / Hospital, Market Research, Patient / Consumer, Physician, Provider, Technology, Telehealth, Trends
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