Forbes September 9, 2019
The majority of NHS users would rather discuss their hospital and GP appointments with an artificial intelligence service instead of a human.
That’s according to new research from technology startup EBO.ai, which explores the growing role digital communication tools play in the NHS.
It found that more than three quarters (76%) of NHS users would be happy to receive automated reminders from an AI-powered virtual assistant, compared to the 58% who’d rather interact with a human.
Figures from NHS England claim that missed appointments cost the health service over £216 annually, and many people believe that AI technology could help minimize this cost.
Dr. Gege Gatt, CEO of EBO.ai, said: “The NHS has already invested millions in the latest technologies,...
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