NEJM July 11, 2019
The health care landscape has seen a proliferation of convenient care options in recent years, such as retail clinics, urgent care, and direct-to-consumer (DTC) telemedicine. Health care systems across the country have responded in different ways — some expanding their own offerings to include a convenient care presence, others taking a wait-and-see approach. A survey of the NEJM Catalyst Insights Council shows conflicting views about both the value of convenient care and what respondents’ organizations should do.
Ateev Mehrotra, MD, MPH, is an Associate Professor of Health Care Policy and Medicine at Harvard Medical School and a hospitalist at Beth Israel Deaconess Medical Center. Much of his research has focused on innovations in delivery such as retail clinics...