PYMNTS.com May 2, 2022
Consumers are increasingly turning to digital channels such as online patient portals to streamline communication with healthcare providers and the management of their care. Digital tools used for activities such as booking appointments, obtaining test results and making payments are becoming preferred — if not expected — especially among digital-first consumers.
Traditional methods of providing care and interacting with patients are still common, yet healthcare providers are pressed to address patients’ needs for transparent and easy access to critical health-related information and be able to perform patient care-related tasks via digital channels.
Recent PYMNTS research finds that patients report several key pain points related to finding healthcare providers and getting cost estimates in advance of care, however. Eighteen percent of...