HIT Consultant July 12, 2021
As our economy has become increasingly digitized, we are generating a massive influx of personal data. Across industries, the winning companies are those that have successfully harnessed the value of that data to create unique and personalized experiences for their customers. How we shop, travel, and handle our finances have been entirely transformed in ways that delight, engender loyalty, and generate repeat business.
Healthcare, however, has generally lagged behind other consumer industries in truly creating such a personal and efficient experience for their customers. This is not a reflection of the proficiency of physicians and caregivers but of the technology systems that support their efforts. These systems are primarily designed to manage the discrete clinical events that drive the revenue...
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