Becker's Healthcare November 28, 2022
A growing number of health systems are starting to charge patients for asking for their physicians’ advice through online patient portals, such as MyChart, which is sparking mixed reactions from patient advocates and providers, The Chicago Tribune reported Nov. 25.
Earlier this month, Evanston, Ill.-based NorthShore University HealthSystem started billing patients for some types of messages sent over its patient portal, such as those about new symptoms, medication adjustments, new prescriptions, flare-ups of chronic conditions and others that require extensive time reviewing a patient’s medical history.
According to the health system, the fees will be billed to patients’ insurance, with the out-of-pocket costs for people on Medicare ranging from about $3 to $10. The cost for patients without insurance...
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