August 15, 2022

How different demographics handle paying medical expenses today says a great deal about where greater payments volumes are likely headed in the near future — vital information in the push to digitize healthcare payments.

For the study “The ConnectedEconomy™: Patients Prefer Payment Consistency,” a PYMNTS report with research sponsored by CareCredit, we surveyed nearly 2,800 consumers and found that generational variation in payments preference provides a roadmap for the ongoing digital shift of healthcare providers.

Most notable among the findings is the widening split between how younger and older patients prefer to pay their medical expenses.

As the study states, “50% of millennials used a mobile wallet to pay for healthcare services during Q2, as did 42% of Gen Z...

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Topics: Digital Health, Patient / Consumer, Physician, Provider, Survey / Study, Technology, Trends
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