Medical Economics October 21, 2020
The key to happy and healthy patients? Honest talk about finances.
Physicians may be focused on how patients are treated in their practices and the quality of care they receive, but they often overlook one of the biggest factors in engagement that also affects outcomes: patient finances. Steven Merahn, MD, FAAP, chief medical officer, Essen Health Ventures, and Jan Oldenburg, consumer health information strategist, Participatory Health Consulting, spoke about the importance of not overlooking money issues to increase patient satisfaction at the virtual MGMA 2020 conference.
“Patients see payment and billing as part of the total clinical experience even though doctors don’t,” says Oldenburg. Patients are seeing rising out-of-pocket costs and a push toward more health care consumerism,...
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