MGMA 2020: Four keys to effective leadership in a crisis

Every health care organization faces crises at one time or another, but the ones who weather them best have a clear sense of mission, a strong leadership team in place, and communicate regularly with staff, patients, and the community throughout the crisis.

That was the message from Aimee Greeter, senior vice president at the health care consulting firm The Coker Group, and Alan Vierling, MSN, president of Sparrow Hospital in Lansing, Mich., during a virtual session on effective leadership during a crisis. The session took place on the first day of the Medical Group Management Association’s 2020 medical practice excellence conference.

Greeter...