Member satisfaction: How do health insurers stack up?

BenefitsPRO September 23, 2021
Michael Popke

UnitedHealth, Humana and Kaiser Foundation Health Plan receive the highest marks in new research from Verint.

Perceived value has the most important impact on satisfaction for the vast majority of the top 25 U.S. companies evaluated.

The top 25 health insurance companies are competing fiercely for high member satisfaction scores, with UnitedHealth, Humana and Kaiser Foundation Health Plan earning top honors in the new Health Insurance Edition of the Verint Experience Index (VXI). The difference between customer satisfaction scores from highest to lowest was just under nine points out of a possible 100 — suggesting that all insurers included in the survey are performing at elevated levels.

Verint, known as The Customer Engagement Company™, surveyed more than 6,000 health insurance...

Today's Sponsors

Today's Sponsor