Physicians Practice September 23, 2021
A great patient access experience is made up of several factors implemented consistently across the board.
Creating an optimal patient access experience is necessary for every healthcare organization. Though, the benchmark of success is not how you feel your process works. It’s how the patient feels and experiences interactions with your office.
For these purposes, we are defining Patient Access as referring to the availability of healthcare, the ability of consumers to access care and treatment.
A great patient access experience is made up of several factors implemented consistently across the board. Here are several tips for mapping the patient access experience to be a successful one.
Know Your Caller
When a patient communicates with your office, the conversation sets...