Many smaller providers regretting EHR switches

Findings from a recent Black Book survey shouldn’t be much of a surprise to anyone in the healthcare IT world: changing electronic vendors is expensive, time-consuming and full of hidden challenges.

Bigger health systems usually weather the disruption more easily and come out happier on the other end. Smaller providers, however, struggle to cope with hidden costs, user frustration, and longer than expected downtime, among other things.

Brand-name recognition and overeager sales pitches hid some of the most significant challenges providers encountered. Black Book found that 71 percent...