MobiHealth News November 10, 2020
Laura Cooley, senior director of education and outreach at the Academy of Communication in Healthcare, dishes out tips to improve the telehealth experience at the Patient Experience Summit this morning.
Laura Cooley, senior director of education and outreach at the Academy of Communication in Healthcare, has seen how the patient experience is being transformed by technology firsthand.
When she went to schedule her annual women’s health exam, she found a digital platform that could help her find a clinician that fit her needs, took her insurance, and had the calendar dates she wanted. It also let her see reports of other patients’ experiences and book online.
“So, I was very happy to quickly and easily find someone, find...